Eric Hunter is the Director of Knowledge, Innovation & Technology Strategies at Bradford & Barthel, LLP. Over the past two years, Eric has integrated a Google-driven social media knowledge and collaboration environment within the firm and is constantly looking to leverage innovation solutions to enhance client service interaction while driving business optimization solutions internally. In this video, Eric will talk about how he has implemented a Social DMS strategy and how his firm has successfully launched a single interface for Email, Chat, Website and Internal Social Media.
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